Item Hire FAQ
Is there a minimum hire order?
Yes, we have a minimum hire order of $100.* Additional delivery and collection fees are not included.
*The only exception to this is if you want to hire the donut wall or lace tepee individually.
Is DIY collection available?
Yes, all items are to be collected and dropped off from Seaton, 5023.
If you require items to be delivered and/ or collected from you, additional charges will apply depending on the location, number of items hired, scheduled delivery/ collection times and accessibility of location. These prices are at the discretion of The Palm Picnic Co. and are quite per unique booking.
The quoted delivery fee is based on free, uninterrupted access to the event site. We cannot meet the needs of all locations.
Extra charges will also apply if:
Your hire items need to pass by stairs, escalators or steep grounds
You are not available to receive/ return the items at the schedules delivery/ collection time
Parking is not free for set up or collection
Delivery or collection is made outside of normal business hours (before 9am and after 6pm)
When do I need to return the items?
All items must be returned within 24 hours of the proposed pick-up time. There will be a late fee taken out of your bond for every 30 minutes that the items are not returned. If you require extra time for your hire, please ensure you have stated this prior to an invoice being sent out.
Do I need to return the items cleaned?
Yes, for item hire, we require all items to be returned to us in the same conditions that it was given in. This includes all items to be clean and repackaged into the packaging it was received in.
Do you require a security bond?
Yes, we require a $150 security bond. This will be added to your invoice.
The bond will be returned within 7 days if no breakages, damage or breach to ANY of our terms and conditions occur.
Do you set-up or pack-up the hire items?
No, we do not set-up or pack-up hire items. However, this can be arranged prior to an invoice being sent.
These fees will be based on the time, the amount of people required to set-up/ pack-up and the location.
What happens if there is bad weather?
We strongly recommend having a backup location in the event of bad weather as we do not allow any item to be in the rain or on wet/muddy ground. Please ensure you check the weather for your proposed date ahead of time.
We require a minimum of 5 days' notice if the item hire date has to be changed due to bad weather.
What happens if I need to cancel?
For our full cancellation policy, please refer to our item hire Terms and Conditions.
What happens if an item is damaged?
We understand the nature of events, hence, items are subject to natural wear and tear. However, any damage exceeding this will require you to pay the full RRP of all damaged items.
If any hire items are lost, damaged or stolen, you must notify The Palm Picnic Co. as soon as possible.
If hire items are returned unclean, you are responsible for the full cost of returning the hire items to a clean condition.
If any hire items are returned damaged but repairable, you will be responsible for the cost of repairs.
If hire items are returned damaged beyond repair, you are responsible for the full replacement cost of the items.
Lost or stolen items will be charged at full replacement cost.
The replacement cost will be charged at The Palm Picnic Co.’s discretion.